Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which it was received: unworn, unused, with all original tags attached, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at admin@downcityoutfitters.com. Once your return request is approved, we'll provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Return Shipping

If your return is due to a shipping error, a defective or damaged item, or any other mistake on our part, Downcity Outfitters will provide a prepaid return shipping label at no cost to you.

If you are returning an item for a different size, color, or personal preference, the cost of return shipping is the customer's responsibility. The fastest way to receive your replacement is to place a new order right away. Once we receive and inspect your return in its original condition, we'll issue a full refund to your original method of payment for the returned item.

You can always contact us with any questions regarding your return at admin@downcityoutfitters.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions or concerns about a specific item before placing your order.

Unfortunately, sale items and gift cards are not eligible for return or refund.

Exchanges

The fastest way to receive a replacement item is to place a new order immediately. This allows us to ship your replacement as soon as possible without waiting for your return to arrive. Once we receive and inspect the returned item in its original condition, we'll process a full refund to your original payment method.

If the exchange is needed because we shipped the wrong item or made an error with your order, we'll provide a prepaid return shipping label and make the exchange at no additional cost to you.

Refunds

We'll notify you once we've received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original method of payment. Please note that it may take several business days for your bank or credit card company to process and post the refund.